Our Lady’s College is a Registered Training Organisation (RTO No. 30521) that offers nationally recognised certificates to our students as part of our everyday curriculum.
Vocational Education & Training (VET) subjects are complete training packages that award a VET Certificate upon successful completion and if student has provided a validated USI number in addition to any other certification students receive.
To receive the VET Certificate, students must complete the course and demonstrate competency in each of the required VET modules. Students may choose from the following courses:
Certificate I in Information, Digital Media and Technology (ICT10115)
Certificate II in Hospitality (SIT20213)
Certificate II in Hospitality (SIT20216) Australian Hospitality Skills Recognition Pty Ltd (RTO Code 32217)
Certificate III in Business (BSB30115) Binnacle Training (RTO Code 31319)
Certificate III in Sport and Recreation (SIS30513) Binnacle Training (RTO Code 31319)
Any person wishing to make a complaint against the College concerning its conduct as an RTO, whether a complaint, appeal or other matter, shall have access to the complaints and appeals procedure.
Complaints include conduct of the RTO, its trainers, assessors and other staff, a third party providing services on the RTO’s behalf, its trainers, assessors or other staff, or a student of the RTO. An appeal can be made to the College for a review of a decision, including complaints regarding assessment.
Our Lady’s College, as a school RTO, will ensure the principles of natural justice and procedural fairness are upheld at every stage of the complaints and appeals process. All formal complaints and appeals will be heard and decided on within 60 calendar days of receiving the written complaint or appeal.
If the College considers more than 60 calendar days are required to process and finalise the decision, the complainant or appellant will be informed of the reasons in writing and will be regularly updated on the progress of the matter.
If the processes fail to resolve the complaint or appeal, a review by an independent party will be provided if requested.
Complaints or appeals should be directed to the Principal as CEO of the College RTO: email@example.com.
Please note: Any complaints regarding Certificate III in Business (BSB30115) or Certificate III in Sport and Recreation (SIS30513) are to be referred to Binnacle (RTO No. 31319). Complaints regarding Certificate II in Hospitality (SIT20216) should be directed to Australian Hospitality Skills Recognition Pty Ltd (RTO Code 32217) To read the Our Lady’s College RTO Complaints and Appeals Policy and Procedures and other Policies and procedures in full, please refer to the links below:
RTO VET Policies and Procedure Manual
Recognition of Prior Learning Application Form
OLC Vet Student Handbook
Complaints and Appeals Policy and Procedures
ICT10115 Certificate I in Information Digital Media and Design TAS
SIT20213 Certificate II in Hospitality Training and Assessment Strategy